Last updated: 24 January 2026
Who we are
Cyrus Cables is an Australian business based in Sydney, NSW. This policy explains how we collect, use, disclose and store personal information when you browse our website, place an order, or contact us.
What information we collect
Depending on how you interact with us, we may collect:
- Contact details: name, email address, mobile/phone number.
- Delivery details: shipping address and any delivery instructions.
- Order details: items purchased, cable specifications, and messages you send us.
- Payment details: payments are processed by our payment provider (for example Stripe). We do not store full card numbers on our servers.
- Technical information: device/browser information, IP address, and basic usage data (for security, fraud prevention and site performance).
How we collect information
- When you enter details during checkout or submit a form on our website.
- When you email us or contact us via the details on our FAQ page.
- Through cookies and similar technologies used for essential site functionality (and, where enabled, analytics).
How we use personal information
We use personal information to:
- Process orders, arrange shipping, provide customer support and manage warranties/returns.
- Communicate with you about your order (confirmations, updates, and important service messages).
- Maintain site security, prevent fraud and abuse, and improve reliability and performance.
- Comply with legal and tax obligations (for example record-keeping).
We do not sell your personal information. If we ever offer marketing emails, we will only send them where permitted and you can unsubscribe at any time.
Who we share information with
We may disclose personal information to trusted service providers only as needed to run our business, such as:
- Payment processing (e.g., Stripe) to process card payments.
- Shipping and delivery carriers to deliver your order and provide tracking.
- Hosting, infrastructure and security providers that keep the website running and secure.
Some service providers may store or process information outside Australia. Where that happens, we take reasonable steps to ensure the provider handles information in a way that is consistent with applicable privacy obligations.
Storage and security
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes using HTTPS, restricting administrative access, and maintaining server and database backups. No method of transmission or storage is 100% secure, but we work to minimise risk.
Retention
We keep order records for as long as needed to provide services such as warranty support and to meet legal/tax obligations. As a general guide, order and invoice records may be retained for up to 7 years. We may retain support communications for a shorter period, unless required for dispute resolution or compliance.
Accessing and correcting your information
You can request access to, or correction of, personal information we hold about you. To help protect your information, we may ask you to verify your identity before we respond. To make a request, please contact us using the details on our FAQ page.
Cookies and analytics
Our website may use cookies that are necessary for core functionality (like remembering your cart). We may also use analytics tools to understand how the site is used and to improve performance. You can control cookies via your browser settings, but some site features may not work correctly if you disable cookies.
Complaints
If you have a privacy concern or complaint, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.